Returns

We take our time in ensuring all of our products are up to par. Our candles are made with reusable containers, pure fragrance oils, cotton and paper blend wicks, and 100% soy wax. 

If your candle is not satisfactory, or there is a problem with your order, please contact us at info@luxandshadow.com so we can help.

Due to high turnover of stock, we cannot offer exchanges. After returning an item, you will be refunded via the original payment method used. To process a return, please follow these steps:

1. Email info@luxandshadow.com with your order number to receive return address. 

2. Package your items to return in a sealed shipping box with space filler (extra newspaper, bubble wrap, etc.) Please fill out provided return slip and include it in the returning package. 

3. Send your return via trackable post to Lux + Shadow.